We are committed to protecting and respecting your privacy.
What information do we collect about you:
We collect and process the following information about you (‘Personal Information’):
Verifying your age
As this Website relates to tobacco and tobacco products, users of the Website must be adults who have reached the legal age to purchase tobacco products in their jurisdiction of residence (i.e. 18 or 19 years of age, depending on the province). Before you can purchase products from the Website, create a GLO account or subscribe to receive GLO news and information, we must verify your age.
We use a third party to verify your age by confirming that the date of birth you provide to us matches the date of birth on your credit file (but we do not obtain any credit-related information from you).
Any verification check with a consumer reporting agency will be registered as a ‘soft inquiry’ on your credit report. A soft inquiry means that the search was not made for lending purposes and it is only included on your credit report so that you know the search was made. It does not affect your credit rating or score.
What we do with information we collect about you
We use your Personal Information in the following ways:
If you are an existing customer or you have made a sales inquiry, we may contact you by email / telephone / mail with GLO news and information about products and services that are similar to those we previously provided to you, unless you have indicated that you do not want to hear from us.
You can manage your communication preferences on the Subscription Preference page at Manage Account, on the top navigation. You may ask us at any time not to use your information for marketing purposes or unsubscribe from our communications by contacting us at firstname.lastname@example.org.
Sharing your Personal Information
With whom do we share your information? We may share your Personal Information:
If you pay for a product over this Website, we use a service provider to process your payment. Our service provider operates secure servers to process your payment. They encrypt your payment card information and authorize payment directly. This means that your payment card details are never revealed to us.
Imperial Tobacco Company Limited and its affiliate, Imperial Tobacco Canada Limited, use a centralized system to administer their sites. You can log in to this glo website by using your existing credentials with our brands or with Imperial Tobacco Canada Limited’s platforms. If you choose to use your existing glo credentials on a site that is operated by Imperial Tobacco Canada Limited, we will disclose your personal information in a confidential manner to Imperial Tobacco Canada Limited for the purposes of enabling you to access their website in a seamless manner.
We have put in place a series of security safeguards designed to protect your Personal Information against loss and theft, as well as unauthorized access, disclosure, copying, use and modification, regardless of the format in which the information is held.
These security safeguards include physical measures, administrative measures and technological measures that are reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of the information and the medium on which it is stored.
We also take the necessary measures to ensure that all our managers and employees are informed on the contents of this Policy and requirements under applicable privacy legislation, and understand that they are required to conform to it at all times. Access to personal information strictly limited on a need-to-know basis to the persons for whom such information is necessary for the performance of their functions and duties. Unauthorized access to or disclosure of your personal information by one of our employees is strictly prohibited and will result in appropriate disciplinary measures.
We will keep your Personal Information for the time required to fulfill the identified purposes, our legitimate business purposes and to conform to legislative requirements.
If you have a username, password or other login details that enable you to access certain parts of the Website, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at email@example.com as soon as possible. Please also see our Conditions of Sale.
Our website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our website. These tracer tags are used to help us optimize and tailor our website for you and other future visitors to our website.
User Password Across our Digital Platforms
You may be able to use your email address and password across all of Imperial Tobacco’s digital platforms.
Where do we transfer your information?
We and our service providers may transfer your Personal Information to, or store it in, countries located outside Canada including the European Economic Area (‘EEA’) and the United States. For more information about how we or our service providers process your Personal Information, contact as us outlined below.
We recognize that it is important to keep personal information accurate, complete and up-to-date and we take reasonable steps to ensure the accuracy and completeness of the Personal Information we use and discloses. However, you are responsible for informing us at the contact information set out below of any significant change in your Personal Information which may occur during the course of our relationship.
You have the right to request access to your Personal Information which is in our custody or control, subject to limited exceptions prescribed by law. You can also request that information which is inaccurate or incomplete be rectified.
We will respond to every request for access and rectification, in accordance with applicable laws. In the event that we cannot provide access to or rectify your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions, and we will provide you with any recourse available. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
How to contact us
If you wish to contact us with any queries or concerns, please see our Contact Us page or email us at firstname.lastname@example.org or write to our Privacy Officer at:
Imperial Tobacco Canada Limited
3711, St-Antoine Street West
Montréal (Québec) H4C 3P6
Last Posted March 1st 2018